FAQ
In case you’re still wondering how our service works, here are some answers to frequently asked questions. You can also book a demo, anytime.
How do I sign up as a Spacent member?
As an individual user, you can download the Spacent App, register and start using it. You can choose a Personal Coworking Pass with unlimited use of hot desks or a Free Plan where you pay per use both for desks and meeting rooms.
For your company, you may purchase either a Personal Coworking Passes for your employees, or Shared Coworking Pass for the whole company from the website. After the purchase, you can download the Spacent App from Apple Store of Google Play and log in with your work email. If you want some assistance in signing up or are unsure of which Coworking Pass to purchase, you can also always contact us on hello@spacent.com.
What is the difference between a Personal Coworking Pass and a Shared Coworking Pass?
Personal Coworking Pass can be used by only one person while a Shared Coworking Pass is accessible by multiple people or the whole team.
What spaces can we use with the Membership?
Booking and using workstations is included in the Coworking Pass price. Workstations are usually located in the open areas of our locations. In most of our locations you can also access silent working areas and phone booths. You will always find more information about the spaces and locations in the Spacent App. Meeting rooms and project spaces are available for bookings with a separate fee.
How is the safety of the locations taken into consideration?
We are guiding our users with the COVID-19 safety measures in our locations based on the instructions of each space operator. We are also continuously developing the safety measures with our operators based on the feedback we get from the users.
How is the information security taken into account in the spaces?
In Spacent locations, there are many qualities that improve information security of our Members, such as floor plans aimed to improve your screen privacy, phone booths, team rooms and lockable lockers. We recommend you always take into consideration the information security policies of your organisation and use VPN when needed. Spacent’s information security experts will be happy to answer more questions in security@spacent.com
How much can I use the spaces with the Coworking Pass?
A Coworking Pass gives you unlimited use of the hot desks.
How many people can use one Shared Coworking Pass?
The price of the Shared Coworking Pass is adjusted based on the size of your company, so that everyone in your company can use it without limitations.
What are the payment methods available for paying my Membership?
Payment methods available for you in the purchase are credit card, email invoicing and electronic invoice. You may change your invoicing method by contacting us at hello@spacent.com.
How can our employees log in to the Spacent App?
When your company has purchased the Spacent Membership, you can decide the login method that suits you the best. Spacent supports Microsoft and Google SSO authentication, but you may also choose an email verification.
How much office space do we need in the new Hybrid Workplace Model?
With Spacent Hybrid Workplace Simulator we can create scenarios about the needed space, together with the customer based on real usage data. Simulations can be included into our tailored Membership package for larger companies.
We have empty, unused spaces in our office. Can Spacent help with them?
Yes, we can. For bigger companies, we offer tailored Membership packages that can include Coworking Pass, Meeting Room Quota, Own Office booking and Hybrid Work simulations. This allows you to add your own spaces to the platform for internal bookings, with integrations to existing booking calendars if needed. You can also set the spaces available for bookings for your own partners or all Spacent Members to gain additional income. But don’t worry about the practicalities, we will help you through the process.
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