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FAQ

In case you're still wondering how our service works, here are some answers to frequently asked questions. You can also book a demo, anytime.

Hur stort kontor behöver vi med en strategi för hybridarbetsplatser?

With Spacent Hybrid Workplace Simulator we can create scenarios about the needed space, together with the customer and base on real data on usage. Simulations are included in the Corporate Membership.

Vi har vakanta, oanvända utrymmen på vårt kontor. Kan Spacent hjälpa till med dem?

Yes, we can. Our Corporate Members can add their own spaces to the platform for internal bookings, with integrations to existing booking calendars if needed. Corporate Members can also set spaces available for bookings for Spacent Members or own partners to get additional income. We will help with all the practicalities.

Hur har säkerheten hanterats för respective plats?

We are guiding our users for COVID-19 safety measures in our locations based on space operator's instructions. We are also continuously developing the safety measures with our operators based on the feedback we get from the users.

Hur hanteras informationssäkerheten i alla kontorslokaler?

In Spacent location there are many qualities that improve information security of our Members, such as limiting screen visibility, available phone booths, team rooms and locked lockers. We recommend you always take into consideration the information security policies of your organisation and use VPN when needed. Spacent's information security experts will be happy to answer more questions in security@spacent.com

Vad händer om jag överstiger 25 bokningar per månad i mitt företagsmedlemskap?

After your usage exceeds 25 reservations per month, you can buy additional day passes for workstations straight from the app. You can also change the amount of your memberships monthly to match the level of your usage, by contacting hello@spacent.com

Hur mycket kan jag använda platserna med mitt medlemskap?

With the Personal Membership, you may use an unlimited amount of workstations. Each Shared Membership includes 25 workstation bookings per month.

Vilka platser kan vi använda med medlemskapet?

Booking and using workstations is included in the Membership price. Workstations are usually located in the open areas of our locations. In most of our locations you can also access silent working areas and phone booths. You will always find more information about the spaces and locations in the Spacent App. Meeting rooms and project spaces are available for bookings with a separate fee.

Hur många personer kan använda ett delat företagsmedlemskap?

The number of users having access to the shared membership is not limited, but we suggest purchasing 1 Membership for every 5-10 people. Based on usage statistics, you may change optimise the number of memberships continuously.

Vad är skillnaden mellan ett personligt medlemskap och ett delat medlemskap?

Personal Membership is a personal membership, that can be used by only one person. Shared Membership is a shared membership, which is accessible by multiple people or the whole team.

Hur kan jag betala för mitt medlemskap?

Payment methods available for you in the purchase are credit card, email invoicing and electronic invoice. You may change your invoicing method by contacting our sales rep at hello@spacent.com.

Hur introducerar vi våra anställda till Spacent?

When your company has purchased the Spacent Membership, you can decide a login method that suits you best. Spacent supports Microsoft and Google SSO authentication, but you may also choose an email verification. 

Hur registrerar jag mig för att bli Spacent-medlem?

Your company may purchase either a Personal or Shared membership from the website. After that, you can download Spacent App from Apple Store of Google Play and log in with your work email. You can also contact hello@spacent.com if you want some assistance in signing up or are unsure of what membership to purchase.  

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